How do I send something back?
If something does not suit you or if you do not like it anymore for some reason, you are welcome to send it back to us. For this, the parts must be unworn and originally packed.
How long can I send things back?
Once you have received your delivery, you can send us the goods back within 14 days after receiving the goods.
When will the refund be made?
We endeavor to process returns as quickly as possible and arrange for the refund. Usually the repayment takes place within 14 days after receipt of the return.
Is the return free for me?
If we have shipped your package within Austria or to Germany, the return is free of charge for you. In the case of a return or exchange request, use the return documents enclosed with your shipment. Please fill out the return form completely so that we can correctly assign your return. Post your postage prepaid with the DPD label in the nearest DPD parcel shop. Alternative return types are possible, but we do not cover the return costs for this.
Please note that we do not accept postage paid or postage unpaid.
If we have forgotten to include return documents with your package, please contact us at firstname.lastname@example.org. We would be happy to send you the documents by email.
Outside of Austria or Germany, unfortunately, we can not offer free return shipping.
At email@example.com you will receive a return slip from us. Please fill it out completely and enclose it with the return.
Set your sufficiently franked return to:
Please note that unfranked parcels will not be accepted by us.