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Returns

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Is the return free?

If we have shipped your package within Austria or to Germany, the return is free of charge for you. In the case of a return or exchange request, use the return documents enclosed with your shipment. Please fill out the return form completely so that we can correctly assign your return. Post your postage prepaid with the DPD label in the nearest DPD parcel shop. Alternative return types are possible, but we do not cover the return costs for this.
Please note that we do not accept postage paid or postage unpaid.
If we have forgotten to include return documents with your package, please contact us at contact@garymash.com. We would be happy to send you the documents by email.

Outside of Austria or Germany, unfortunately, we can not offer free return shipping.
At contact@garymash.com you will receive a return slip from us. Please fill it out completely and enclose it with the return.
Set your sufficiently franked return to:

GARY MASH®
Kaerntnerstrasse 3
8800 Unzmarkt
AUSTRIA

Please note that unfranked parcels will not be accepted by us.

How do I send something back?

If something doesn't fit or you don't like, you can return it within 14 calendar days of the delivery date. For this, the parts must be unworn and packaged items in their original packaging.

We have one request for you: Send our products back neatly packaged and in perfect condition. Remember that the next customer wants to receive the products just as nicely as you do. By doing this, you are helping us to maintain our high standards and being part of the GARY MASH world.
Our employees say: Thank you!

And this is how it works:

  1. Fill out the return form and state the reason for the return. You can also place exchange requests. Exchange shipments are free of charge for you within Austria and to Germany!
    If we forgot to include return documents in your package, please contact contact@garymash.com. We would be happy to send you the documents by email.
  2. Hand in your return, franked with the DPD label, in the nearest DPD parcel shop. Alternative types of return are possible, but we do not assume the return costs.

Please note that we cannot accept unstamped parcels or parcels sent to the post office.

Outside of Austria and Germany we are unfortunately not yet able to offer free returns.
You will receive a return slip from us at contact@garymash.com. Please fill this out completely and put it in the package.
Please send your chargeable return to:

GARY MASH®
Kärntnerstrasse 3
8800 ounces market

AUSTRIA

Can I exchange items?

Exchange shipments are free of charge for orders from Austria and Germany. Make a note of the size you want on the return slip and send the item that you want to exchange back to us as usual along with your return. You can find information on returns under "How do I send something back?".

What should I do if I received a damaged item?

Oh dear, we are sorry!
Please do not send the article back immediately, but contact our customer service in advance at contact@garymash.com

Tell us your order number and the damaged item. Please send a photo of the damaged item. In this way we can assess whether a return makes sense or not.

Of course we will promptly send you a new article!

How long do I have to send things back?

If something doesn't fit or you don't like, you can return it within 14 calendar days of the delivery date. For this, the parts must be unworn and packaged items in their original packaging.

When is the refund made?

We do that very quickly: As soon as your return has been booked, we will do everything we can to ensure that you get your money back as soon as possible. We usually arrange the refund within a maximum of 2 working days.

COVID-19

Unfortunately, we are currently forced to ask you - in the event that no DPD parcel shop is open in your area or accepts parcels - to cover the return costs yourself with an alternative parcel service.
Please note that we cannot accept unstamped or freight forwarded parcels.

The current situation is a challenge for all of us.

We look forward to a certain understanding from all sides in this unprecedented situation with which we are all struggling, so that we can master the crisis here as quickly as possible - also with your support.

Thank you very much for your understanding and we are happy to answer any questions you may have: contact@garymash.com

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