100% vegan & fair produced assortment
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FAQ

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Order

How to order from GARY MASH®?

To order in our online shop, you can either check out as a guest or create your own user account. You can set up an account yourself in a few steps. After you have set up your customer account, we will send you an e-mail. Please confirm your registration with us by following the link in the e-mail. Thus, your customer account is activated and you can access it in the future, for example. to inform about the shipping status of your order. When you find your favorite products, just put them in the cart and go to checkout. Then quickly enter your address and select the desired payment method. That's it!
Please note that the goods will be reserved for you in advance payment for a period of 7 days. After that, we can not guarantee that the ordered items are still available.

Payment

What payment methods are there?

You can pay by prepayment bank transfer, credit card, bank transfer and PayPal. Sometimes we may not be able to provide all forms of payment at all times. The release of the payment method is namely for each new order and checked by an automated procedure. If it does not work, just try another payment method or contact us.

Shipping & delivery

Shipping costs & delivery time

Austria:
€ 4,90 (1-3 business days)

Austria Prime Time:
€ 14,90 (1 working day)
You can find more information about our Prime Time shipping below.

Germany:
€ 5,90 (3-5 working days)

Countries Zone 1 *:
€ 13,90 (5-10 working days)

Countries Zone 2 **:
€ 29,90 (10-15 working days)

Shipping to packing stations:
We do not ship to pack stations. If you have specified a packing station as the delivery address, your billing address will automatically be used as the delivery address.

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Prime Time Shipping:
You can choose our Prime Time shipping in the shopping cart if your delivery address is within Austria.
The delivery time is one working day, delivery is until 12:00 o’clock.
Important note:
Your order must be received by 10:30 a.m. the day before and completed using online payment (PayPal, direct transfer, credit card). And a phone number is necessary.
Example:
You want to buy a last minute gift from us on the 23rd of December. So that your order on December 24th. can be delivered to you by 12:00 p.m., this must be on 23.12. to be received by 10:30 at the latest.

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*Zone 1:
Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus

** Zone 2:
Australia, China, Chile, Japan, Canada, New Zealand, Russia, United States of America (USA)

 

User account

Registration

A customer account created by you offers many advantages. For example, you always have insight into your last orders.
For the registration of a customer account please fill out all fields of our registration form truthfully.
You will need the password and the given e-mail address for future logins.

How safe are my personal data?

Security and privacy are very important to us. In no case will data be sold to third parties.
All details can be found under Privacy.

Return

Are returns free?

If we have sent your package within Austria or to Germany, the return is free for you. In the case of a return or exchange request, please contact contact@garymash.com. By e-mail you will then receive all the return information and documents from us.

Outside of Austria and Germany we can not offer free return shipping yet.
At contact@garymash.com you will receive a return slip from us. Please fill this out completely in the package.
Set up your chargeable return to:

GARY MASH®
Kaerntnerstrasse 3
8800 Unzmarkt
AUSTRIA

Please note that unfranked items will not be accepted by us.

How do I send back?

If something does not suit you or if you do not like it anymore for some reason, you are welcome to send it back to us. For this, the parts must be unworn and originally packed.

How long can I return items?

Once you have received your delivery, you can send us the goods back within 14 days after receiving the goods.

How long does the refund take?

We endeavor to process returns as quickly as possible and arrange for the refund. Usually the repayment takes place within 14 days after receipt of the return.

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