Support & Contact

It's super easy! After adding the items you want to your shopping cart, you can start the checkout process by clicking the "Proceed to Checkout" button.
We recommend creating a customer account. New customers can easily create one during the checkout process and will then be automatically logged in. If you already have an account, simply log in with your email address and password. You'll then be guided through the checkout process in three steps (address – payment method – confirmation) and can complete your order.
Alternatively, you can check out as a guest.

We always process incoming orders as quickly as possible. Therefore, subsequent change or cancellation requests are usually not possible. However, you have the following options:

Did you order via prepayment and haven't paid yet?
Send us your change request to contact@garymash.com. We will cancel your current order, and you can then simply place a new one.

Have you already paid for your order?
You can try sending your change request to contact@garymash.com as soon as possible. We will then inform you about the next steps.

After successfully placing your order, you will receive an automatic order confirmation (and, if you are paying by bank transfer, an additional payment request) via email, summarizing your order.
As soon as your order leaves our warehouse, you will receive a separate email from our shipping partner containing a tracking link.
Should there be any unforeseen delays in processing or shipping, we will inform you by email.

Here you can log in to your free customer account in our online shop using your email address and password.
Navigate to the "Orders" link.
Don't have a free customer account yet? You can register here and view your future orders: https://www.garymash.com/en/my-account/

Generally, there is neither a minimum nor a maximum order value for orders placed in the online shop.
However, a minimum order or retention value is required when redeeming promotional codes.
The maximum possible order amount depends on the approval of the selected payment method.

You can pay by bank transfer, credit card, or PayPal. Occasionally, not all payment methods may be available at all times. Payment method approval is checked automatically for each order. If you encounter any issues, please try a different payment method or contact us at contact@garymash.com.

Payment takes just a few steps:

1. In your shopping cart, click the "PayPal" button to check out directly with PayPal.
2. You will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal credentials and confirm the payment. If you are new to PayPal, you can create a PayPal account and then confirm the payment.
4. Please note: You will then be redirected back to our site to finalize your order and payment.

If you choose advance payment as your payment method, we will process and ship your order after receiving payment in the following account:
Account holder: GARY MASH
IBAN: AT42 1420 0200 1122 6060
BIC: BAWAATWW
Reference: Order number

The invoice for your order is included in your package. If an invoice is missing from your package, please contact us. We will gladly send you the invoice by email.

We want to pay our shipping partners fairly and not cut corners. We also want to offer you fair prices on our products and not include any hidden costs. Therefore, we have a flat shipping fee for orders under € 120.
Returns and exchanges are free of charge! You can find more information about returns if you scroll down a little further to the section „Return & Refund“.

Shipping costs Austria: € 4.90 (free shipping on orders over € 120)

Delivery time: 1-3 business days

Returns and exchanges: free

Shipping of greeting cards: € 1.90
If your order consists solely of greeting cards, we will ship them via Austrian Post. The flat shipping fee for this is € 1.90.

Express Shipping Austria: € 12.90
Delivery time: 1 business day, delivery by 12:00 PM
Please note:
Your order must be received by us no later than 10:30 AM the day before delivery and completed via online payment (PayPal, instant bank transfer, credit card) or real-time bank transfer.
Please provide a phone number at checkout where the delivery driver can reach you.
Example:
You want to buy a last-minute gift from us on December 23rd. To ensure your order is delivered by 12:00 PM on December 24th, your express order must be received by us no later than 10:30 AM on December 23rd.

We want to pay our shipping partners fairly and not cut corners. We also want to offer you fair prices on our products and not include any hidden costs. Therefore, we have a flat shipping fee for orders under €120.
Returns are free of charge! You can find more information about returns if you scroll down a little further to the section „Return & Refund“.

Shipping costs: € 5.90 (free shipping on orders over € 120)

Delivery time: 3-5 business days

Returns and exchanges: free

Shipping for greeting cards: € 2.90
If your order consists solely of greeting cards, we will ship them via Austrian Post. The shipping fee for this is € 2.90.

Shipping costs: € 13.90

Delivery time: 5-10 business days

Valid for:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary

Shipping costs: € 29.90

Delivery time: 10-20 business days

Valid for:
Australia, Canada, New Zealand, United Kingdom, United States of America (USA)

Since our shipping partner is dpd, delivery to a DHL parcel station is not possible. If you have specified a DHL parcel station as your delivery address, your billing address will automatically be used as the delivery address.
Alternatively, you can have your order delivered to a dpd parcel shop. In this case, please enter the dpd parcel shop address as your delivery address, adding c/o First Name Last Name.

As soon as your order leaves our warehouse, tracking it is easy. You will automatically receive an email from our shipping partner. This email contains all the information about your shipment and allows you to customize the delivery date and more – or grant permission for the package to be left in a safe place.

Items can be returned to us within 14 days.
This 14-day period begins upon receipt of the goods. Further information regarding returns can be found in our Terms & Conditions.

If your delivery address is in Austria or Germany, returns and exchanges are free of charge.

If you wish to return or exchange an item, please use the return slip included with your shipment. Please fill in the relevant information so we can process your return correctly.
If we forgot to include a return slip with your package, you can download it here!

You can create your own DPD return label using the following link:
https://rmp.dpdgroup.com/014/garymash
Enter your address, including your email address, on the page to receive the return label. Please drop off the prepaid package at your nearest DPD Pickup Shop.

Alternative return methods are available, however, we do not cover the return shipping costs for these.

Outside of Austria or Germany, unfortunately, we do not offer free return shipping.
At contact@garymash.com you will receive a return slip from us. Please fill it out completely and enclose it with the return.
Set your sufficiently franked return to:
GARY MASH®
Wetzelsberg 47
8756 Pichlhofen
AUSTRIA

Please note that unfranked parcels will not be accepted by us.

If something doesn't fit or you don't like, you can return it within 14 calendar days of the delivery date. For this, the parts must be unworn and packaged items in their original packaging.

We have one request for you: Send our products back neatly packaged and in perfect condition. Remember that the next customer wants to receive the products just as nicely as you do. By doing this, you are helping us to maintain our high standards and being part of the GARY MASH world.
Our employees say: Thank you!

And this is how it works:

1. Fill out the return form and state the reason for the return. You can also place exchange requests. Exchange shipments are free of charge for you within Austria and to Germany!
2. You can create your own DPD return label using the following link:
   https://rmp.dpdgroup.com/014/garymash
   Enter your address and email address on the page to receive the return label.
3. Hand in your return, franked with the dpd label, in the nearest dpd parcel shop. Alternative types of return are possible, but we do not assume the return costs.

If we forgot to include return documents in your package, please contact contact@garymash.com. We would be happy to send you the documents by email.

Please note that we cannot accept unstamped parcels or parcels sent to the post office.

Outside of Austria and Germany we are unfortunately not yet able to offer free returns.
You will receive a return slip from us at contact@garymash.com. Please fill this out completely and put it in the package.
Please send your chargeable return to:

GARY MASH®
Wetzelsberg 47
8756 Pichlhofen
AUSTRIA

Exchange requests are very welcome.
Exchange shipments are free of charge for orders from Austria and Germany. Make a note of the size you want on the return slip and send the item that you want to exchange back to us as usual along with your return.

Oh dear, we are sorry!
Please do not send the article back immediately, but contact our customer service in advance at contact@garymash.com

Tell us your order number and the damaged item. Please send a photo of the damaged item. In this way we can assess whether a return makes sense or not.

Of course we will promptly send you a new article!

We do that very quickly: As soon as your return has been booked, we will do everything we can to ensure that you get your money back as soon as possible. We usually arrange the refund within a maximum of 2 working days.

You can create a free customer account directly via this link: https://www.garymash.com/en/my-account/
Alternatively, you can easily set one up during your first order. In both cases, you will need to enter your email address and a password. With this information, you can log in to your customer account at any time and view, review, and edit your information.

Enter your email address in the login area at https://www.garymash.com/en/my-account/ and click on "Forgot Password." We will send you an email directly, which you can use to reset your password.
Alternatively, you can change your password in your customer account under "Account Details" once you are logged in. Here, you will need to enter your current password and your desired new password, and then confirm the new password. Afterward, you can save your changes.

Simply send us a short message to contact@garymash.com. Please also include the email address you used to create your account. We will then delete your account and send you a confirmation email.

You can enter the code directly on the shopping cart page or in the subsequent checkout step. Enter the code in field Coupon code and then click Apply coupon. The total amount of your order will then be automatically reduced by the discount or voucher value in the browser window.

This could be due to the following reasons:

1. It's a one-time use only and has already been used in a previous order.
2. It was issued for a specific customer account.
3. It's tied to a minimum order value that hasn't yet been reached.
4. It's only valid for certain products or product groups.
5. It may not be combinable with other discount codes or vouchers.
6. It may contain typing errors. Try entering the code again, making sure the numbers and capital letters are spelled correctly and that there are no spaces.

To subscribe to our newsletter, follow this link:
https://www.garymash.com/en/newsletter/

You can unsubscribe from our newsletter at any time using the unsubscribe link in each newsletter.
This link is located at the bottom of the newsletter.